Rewards & Loyalty

Turn every customer into a regular.

Launch loyalty programs, drop coupons over SMS or email, and track every redemption in real time — all inside Sendbat.

sendbat.com/rewards

Coupons Dashboard

Manage and track your coupon campaigns in real time.

Available Coupons1,560
Remaining Quantities12,840
Coupons Used4,218
Percentage Type924
Flat Amount Type636
Action Responses2,104
New vs Returning Customers
Last 30 days
62%Returning
  • Returning 2,612
  • New 1,606
Most Redeemed Coupon
View All
Top 3 Coupons by Status
Redeemed Partially Used New Coupons Unused
Coupon CodeCustomerRedeemed OnValue
SPRING20Alicia MooreApr 14-20%
FRIEND10Tomás KlineApr 14$10
BIRTHDAYSara ParkApr 13Free Dessert
EARLYBIRDRiya NairApr 13-15%
VIP25Amelia LarsonApr 12-25%
Top 10 Customers
View All
CustomerRedemptions
AL Amelia Larson42
TK Tomás Kline38
SP Sara Park31
RN Riya Nair29
MR Marco Ruiz24
JP Joanne Park22
Most Popular Coupon Type
  • Percentage Off
    54%
  • Flat Amount
    28%
  • BOGO
    12%
  • Free Item
    6%
Peak Hours of Redemptions
Weekly
8a9a10a11a12p 1p2p3p4p5p6p7p
Expiring Soon Coupons
View All
CouponExpiryQuantity Left
SPRING20Apr 1828
BIRTHDAYApr 2014
VIP25Apr 2282
EARLYBIRDApr 25145
Coupon Redemption Rate
66.2% Used 33.8% Unused
Top Triggered Actions
Last 7 days
RankAction Response TitleTotal TriggeredLast Activity
1Keyword BOOK → send BIRTHDAY coupon8122m ago
2Keyword REFER → send FRIEND1060414m ago
3First visit → send WELCOME1539826m ago
4Birthday rule → send BIRTHDAY2811h ago
5Appt completed → send THANKS102102h ago

Loyalty programs

Point-based, stamp-card, or tier-based. Customers earn for visits, purchases, or referrals and redeem on their own schedule.

Smart coupons

Percentage off, flat amount, BOGO, or free item. Generate unique codes, set expiry, and cap total redemptions.

Deliver anywhere

Drop coupons via SMS, email, WhatsApp, or an automated keyword reply. Your customers don't need to install anything.

Real-time tracking

See every coupon sent, opened, claimed, redeemed, or expired in a live dashboard — segmented by campaign and customer.

Triggered actions

Auto-issue a reward when a customer replies a keyword, books an appointment, or crosses a spend threshold.

Abuse protection

Per-customer limits, one-time codes, device fingerprinting, and fraud flags keep your margins safe.

FAQ

Rewards, answered.

How are coupons delivered?

Via SMS, email, WhatsApp, or an in-app link — whichever channel your customer prefers. You can use a single campaign or auto-trigger based on behavior.

Can I set redemption limits?

Yes — total campaign cap, per-customer limit, expiry dates, and one-time codes are all supported.

Do coupons work for any business?

Restaurants, retail, services, agencies — if you can send a message, you can issue a reward. POS integrations are optional for one-tap redemption.

How do I prevent fraud?

Unique codes, device fingerprinting, per-contact limits, and a manual approval option on high-value coupons.

Can AI issue rewards automatically?

Yes. Pair a keyword or behavior trigger with a reward action and the AI will send the right coupon with zero manual work.

Is there reporting?

Live dashboard with sent / opened / claimed / redeemed / expired, plus top customers and peak hours — exportable to CSV.