Build keyword-triggered response libraries, assign them to campaigns, and let Sendbat's AI handle replies, tagging, status changes, and follow-ups on autopilot.
| NO. | Keyword Triggers | Responses | Actions | Actions | |
|---|---|---|---|---|---|
| 1290 |
Any of:
no
+
Any of:
this
+
Any of:
is
|
Sorry about that, I'll take you off the list. |
Add Tags - scheduled
Change Status - scheduled
Remove From Campaign - scheduled
Remove From Library - scheduled
|
||
| 1289 |
Any of:
wrong
+
Any of:
person
number
|
Sorry about that. |
Change Status - scheduled
Remove From Campaign - scheduled
Remove From Library - scheduled
|
||
| 1288 |
Any of:
passed
dead
died
deceased
|
I'm sorry to hear that. |
Add Tags - scheduled
Turn On Do-Not-Contact - scheduled
Change Status - scheduled
Remove From Campaign - scheduled
Remove From Library - scheduled
|
||
| 1287 |
Any of:
6
+
Any of:
is
+
Any of:
not
|
Sorry about that, I'll take you off the list. |
Add Tags - scheduled
Change Status - scheduled
Remove From Campaign - scheduled
Remove From Library - scheduled
|
||
| 1286 |
Any of:
not
|
Sorry about that! |
Add Tags - scheduled
Change Status - scheduled
Remove From Campaign - scheduled
|
Define keyword triggers — single words, phrases, or combinations with AND/OR logic. Map each trigger to a response message.
Stack automated actions on each response: add tags, change contact status, remove from campaign, flag as do-not-contact, or trigger a follow-up.
Link the library to any SMS, email, or WhatsApp campaign. Every reply that matches a keyword fires the response and its actions instantly.
Sendbat's AI processes incoming replies 24/7, matches keywords, sends the right response, and executes every action — no human in the loop.
Match single words, phrases, or multi-group combinations with AND/OR logic. Catch every variation of a reply — "stop", "unsubscribe", "take me off".
Send personalized replies with dynamic variables like name, assignee, and booking links. Every response feels hand-written.
Chain multiple actions per trigger: add tags, change status, remove from campaign, remove from library, flag do-not-contact — all in one rule.
Assign a library to any campaign. When a contact replies, the AI matches keywords and fires the right response — zero manual work.
Bulk-import response rules from Excel or export your entire library. Migrate between workspaces or back up your AI logic in seconds.
Built-in list validation cleans numbers and emails before campaigns run — fewer bounces, better deliverability, and no wasted messages.
A collection of keyword-triggered rules. Each rule listens for specific words in incoming replies, sends an auto-response, and fires a chain of actions like tagging, status changes, or campaign removal.
When creating or editing a campaign, select a response library from the dropdown. Every reply to that campaign will be matched against the library's keyword triggers automatically.
Yes. Stack as many actions as you need on a single trigger — add tags, change status, remove from campaign, create an appointment, send a follow-up, or flag do-not-contact.
You can set a default fallback response, route unmatched replies to a human inbox, or let the AI assistant handle the conversation with natural language understanding.
Yes. Group keywords with "Any of" (OR) and chain groups with "+" (AND). For example: "Any of: stop, unsubscribe" + "Any of: list, emails" matches "stop emails" or "unsubscribe from list".
Yes — import from Excel with one click. Export works the same way. Move libraries between workspaces or keep backups of your entire response logic.
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